About Us
Electricspares has operating as a web based supplier of electrical spare parts for over 20 years.
If you have any suggestions or comments or if you need to contact us, please email or call us.
Our contact details are:
Electricspares
Mortland Cottage
Goosenford
Cheddon Fitzpaine
Taunton
Somerset
TA2 8LJ
Phone: 01823 412100
Fax: 01823 240009
Email: [email protected]
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard, Mangopay Inside and PayPal. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
All small orders are sent by first class post.
Larger orders will be sent by carrier
We charge £4.12 plus VAT (£4.95 VAT included) for Shipping and Handling within the UK, including the Isle of Man.
We charge £4.12 for Shipping and Handling to the Channel Islands. (No VAT)
We charge £20.00 for Shipping and Handling to Continental Europe. (Continental European destinations as defined by the Royal Mail).
We charge £20.00 for Shipping and Handling to the USA and Canada.
We charge £20.00 for Shipping and Handling to the Rest of the World.
Any duty payable outside of the UK is the responsibility of the buyer.
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Delivery Schedule
Many small orders are despatched, using first class post.
Larger parcels are sent by carrier
We endeavour to despatch your order from stock within two working days.
Non-stock items will be despatched when they arrive from our suppliers, typically within seven to ten working days.
We will send you an e-mail when your goods are despatched.
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Back Orders
If your item is not in our stock, we will back order for you from the Manufacturer.
Our site shows the item as "In Stock" if it is in our stock or immediately available from the Manufacturer.
As soon as we know a part can not be supplied from the Manufacturer we endeavour to update our web site to prevent the item from being ordered. You will see the item on the web site but will not be able to add to the Cart in this instance.
We will place an immediate order with the manufacturer and will despatch your goods as they become available.
Generally, you will receive back ordered goods within seven to ten working days. If there is a problem such as our supplier unable to supply we will email you.
If goods are despatched in more than one shipment, you will only be charged Shipping and Handling on the first shipment.
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Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
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Privacy Policy
electricspares.com does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies.
If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01823 412100 (International +44 1823 412100)
or fax us on 01823 240009
or write to us at:
Mortland Cottage
Goosenford
Cheddon Fitzpaine
Taunton
TA2 8LJ
United Kingdom
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Regulations.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.
Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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